info@shipshopy.com
Send us your query, shipment ID, or issue details. Our team responds within 4 business hours.
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We're here to help you ship better.
Get help with onboarding, courier setup, shipment tracking, billing, COD remittance, and enterprise shipping workflows. Our team responds fast.
Phone
+91 9218077124
Call us Monday–Saturday, 9 AM–7 PM IST for immediate assistance with active shipments.
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Gurugram, Haryana
Office No 33 & 34, 3rd Floor, VSR Avenue, Tower C, Sector 114, Gurugram, Haryana 122017.
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FAQ
Common questions
How do I get started with Shipshopy?＋
Email or call our team directly. We'll set up your account, configure your pickup address, and walk you through your first booking — usually within one business day.
What are your support hours?＋
Our team is available Monday to Saturday, 9 AM to 7 PM IST. For urgent active-shipment issues, phone support is the fastest channel.
How do I report a missing or damaged shipment?＋
Email us at info@shipshopy.com with your tracking number and a description of the issue. We escalate to the courier and open a formal investigation within 24 hours.
Can Shipshopy integrate with my Shopify or WooCommerce store?＋
Yes. We support API and webhook integrations with major ecommerce platforms. Reach out to our team for the integration guide and credentials.
What is the COD remittance cycle?＋
COD amounts are remitted to your registered bank account on a T+2 or T+3 cycle depending on your plan. Remittance status is visible in your Shipshopy dashboard.
How do I raise a rate dispute?＋
Log the shipment weight and dimensions at the time of booking. If the courier applies a different rate, email us with your booking reference and we'll resolve it with documented evidence.
Is there a minimum shipment volume requirement?＋
No minimum volume for standard accounts. Enterprise plans with dedicated account management are available from 500+ monthly shipments.
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Our team will onboard you, configure your couriers, and have you shipping within one business day.